iFLYHealth Privacy Policy

Released on: January 1, 2023

Effective from: January 1, 2023

Xunfei Healthcare Privacy Policy (hereinafter referred to as "this Policy") applies only to Xunfei Healthcare products and/or services provided to you by Xunfei Healthcare Technology Co., Ltd. (hereinafter referred to as "Xunfei Healthcare" or "We"). Before you use Xunfei Healthcare , please read this Policy carefully to understand the details of our processing of your personal information. We have labeled in thick type personal sensitive information and important contents related to your personal information rights and interests. Please pay special attention to it. If you are a minor under the age of 14, please read and fully understand this Policy carefully accompanied by your parents or other guardians and use Xunfei Healthcare products and/or services with the consent of your parents or other guardians.

Special Note:

1. Your agreement with this Policy only means that you have understood the functions provided by Xunfei Healthcare  and the necessary personal information required for the functions, but it does not mean that you have agreed that we can collect unnecessary personal information. For the collection of unnecessary personal information, we will seek your consent separately according to the authorization during your use.

2. You can use the basic functions of Xunfei Healthcare without signup/login. You may also choose to agree to this Policy in the subsequent use of the service to use the full functions of Xunfei Healthcare.

This Policy will help you understand the following:

I. DEFINITION AND INTERPRETATION

Ⅱ. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

Ⅲ. HOW WE USE COOKIE AND SIMILAR TECHNOLOGIES

Ⅳ. HOW WE PROCESS, SHARE, TRANSFER AND PUBLICLY DISCLOSE YOUR PERSONAL INFORMATION

Ⅴ. HOW WE PROTECT YOUR PERSONAL INFORMATION

Ⅵ. HOW WE STORE YOUR PERSONAL INFORMATION

Ⅶ. HOW YOU REALIZE THE RIGHT TO MANAGE YOUR PERSONAL INFORMATION

Ⅷ. HOW WE PROTECT THE PERSONAL INFORMATION OF MINORS

Ⅸ. HOW YOUR PERSONAL INFORMATION IS TRANSFERRED AROUND THE WORLD

Ⅹ. HOW WE UPDATE THIS POLICY

Ⅺ. HOW TO CONTACT US

Ⅻ. OTHERS

I. DEFINITION AND INTERPRETATION

1. Xunfei Healthcare Products: "Xunfei Healthcare Products" are the software/hardware products provided by Xunfei Healthcare  (https://www. iflyhealth.com/).

2. Xunfei Healthcare Services: "Xunfei Healthcare Services" (hereinafter referred to as "this Service") are the customized and non-customized medical solutions and other services provided by Xunfei Healthcare Technology Co., Ltd. (operator of Xunfei Healthcare ) to users.

3. Xunfei Healthcare Technology Co., Ltd.: "Xunfei Healthcare Technology Co., Ltd." is the operator of Xunfei Healthcare , specializing in intelligent speech and language technology research, software and chip product development, voice message services and e-government system integration. Registered address/common office address: 23-24F, Building A5, 666 Wangjiang West Road, Hefei National High-tech Industry Development Zone, Email: shbu_bm_ml@iflytek.com; if you want to know more about our company and platform, you can contact us through the contact information provided in this Policy.

4. User: "User" is the one who registers, logs in to and uses the software, and enables, views or uploads data in Xunfei Healthcare. It is more often referred to as "You" in this Policy.

5. Affiliate: "Affiliate" refers to any party that directly or indirectly controls Xunfei Healthcare Technology Co., Ltd., is controlled by Xunfei Healthcare Technology Co., Ltd. or is jointly controlled with Xunfei Healthcare Technology Co., Ltd. The terms "control" and "controlled" herein refer to the right to supervise the management policy of a party through voting, contract or other means, respectively.

6. Account: "Account" is the user account you own after you have completed the registration with real information, and you are responsible for keeping the user account. You shall be held legally responsible for all actions carried out under your account.

7. Personal Information: "Personal Information" refers to all kinds of information recorded electronically or in combination with other information that can identify the personal identity of a natural person, excluding the anonymized information. For the avoidance of doubt, personal information includes, but is not limited to, personal sensitive information.

8. Personal Sensitive Information: "Personal Sensitive Information" is the personal information that, once leaked or illegally used, may easily damage the personal dignity or endanger personal and property security of a natural person, including biometric information, religious belief, specific identity, health information, financial account, whereabouts, as well as personal information of minors under the age of 14.

9. Personal Information Processing: "Personal Information Processing" includes the personal information collection, storage, use, processing, transmission, provision, disclosure, deletion, etc.

10. Personal Information Processor: "Personal Information Processor" is an organization or individual who independently decide on the purpose and mode of processing in personal information processing.

11. Subject of Personal Information: "Subject of Personal Information" refers to the natural person identified by or associated with personal information.

12. Automated Decision-making: "Automated Decision-making" is the activity of making decisions based on automatically analyzing and evaluating personal behavior habits, hobbies, financial situation, health and credit status through computer programs.

13. De-identification: "De-identification" is the process in which personal information cannot be identified without the help of additional information through technical processing of personal information.

14. Anonymization: "Anonymization" is the process in which a specific natural person cannot be identified, and the processed information cannot be restored through the technical processing of personal information.

15. Device: "Device" is your desktop computer, laptop, tablet, or smartphone that can be used to access Xunfei Healthcare services.

16. Unique Device Identifier: "Unique Device Identifier" (exclusive ID or UUID) is a string of characters compiled into a device by the device manufacturer that can be used to identify the corresponding device in a unique way (IMEI of mobile device). Unique device identifiers can be used for a variety of purposes, including providing advertisements when cookies are not available.

17. IP Address: Each device that accesses the Internet will be assigned a number, known as an "IP Address". These numbers are usually assigned based on geographical areas. IP addresses are often used to identify where a device is when it is connected to the Internet.

18. SSL: "SSL" (Secure Socket Layer) is a security protocol implemented on the Transport Communication Protocol (TCP/IP). SSL supports various types of networks and provides three basic security services, all of which achieve the effect of information confidentiality through the use of public key and symmetric key technology.

19. Information Collection Technology: The "automatic collection" described by Xunfei Healthcare  in this Policy includes the following ways:

(a) Cookie: "Cookie" is a small text file placed by the web server in the client (your computer, mobile phone or other intelligent terminals) when you browse the web, which can be used to improve your experience.

(b) Log File: "Log File" stores some automatically collected data, including IP address, browser type, Internet service provider (ISP), reference/exit page, operating system, date/time stamp and clickstream data, etc.

(c) ET Tag: "ET Tag" is a HTTP header transmitted between Internet browsers and Internet servers. Instead of Cookie, it can be used to track individual users, so that we can better understand and improve our services.

(d) JavaScript: "JavaScript" is a programming language for making more interactive and dynamic web pages. JavaScript can be used to set Cookie, read Cookie and delete Cookie.

Ⅱ. HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

Xunfei Healthcare Technology Co., Ltd., as a processor of personal information, will collect and use your personal information for the purposes described below in accordance with the principles of legality, legitimacy and necessity.

1. Personal information that you offer when we deliver products and/or services to you

You do not need to provide personal information to visit and browse the official website of Xunfei Healthcare. In addition, in order to provide you with other functional services such as "product solutions" and "contact us", you only need to provide us with the basic necessary personal information corresponding to the function, except where there are special requirements in relevant laws, regulations and normative documents. If you refuse to provide it, we will not be able to provide you with corresponding functional services. Note: If you provide non-personal information, please make sure that you have obtained the consent of the relevant subject. The full functions of Xunfei Healthcare and the details of the personal information required are as follows:

1.1 Get a customized solution

The scope of necessary and unnecessary information. In order to provide you with a customized solution, you need to provide us with your name, company name, contact information (phone number), email, city, and product demand information. We will create a personal work order for you according to the name and contact information (phone number) provided by you as your account, and you need to enter the SMS verification code so that we can verify the identity information; we will know your area and specific needs according to the city name and product demand information you provide, and arrange service staff in the corresponding region to contact you, so as to provide you with customized services. Please note that the email and your company are unnecessary information, and your refusal to provide such information will not affect your normal use of functional services such as customized solution. However, if you provide it, we can send you relevant documents，such as industry white papers, for your reference according to your email and your specific needs; at the same time, we can keep abreast of the cooperation between your company and the smart health care industry according to the situation of your company, which will help to provide you with better customized services.

1.2 Contact us

The scope of necessary and unnecessary information. If you use "Contact us", we will collect your name, company name, contact information (phone number), email, city, product demand information to learn your feedback and needs, so that we can contact you to better know your needs and offer solutions to related problems, or help you solve other problems. We will create a personal work order for you according to the name and contact information (phone number) provided by you as your account, and you need to enter the SMS verification code so that we can verify the identity information; we will know your area and specific needs according to the city name and product demand information you provide, and arrange service staff in the corresponding region to contact you in order to respond to your needs. Please note that the email and your company are unnecessary information, and your refusal to provide such information will not affect your normal feedback to us. In order to provide you with after-sales service related to your needs to ensure the normal completion of the service, or to know your experience of using this product and other needs to improve our products and services, or to provide you with other services related to your rights and interests, our staff may use your phone number or other contact information to contact you by phone call, text message or other means so that we can better identify your needs and offer solutions to related problems, or help you solve other problems.

2. Personal information that we collect when we deliver products and/or services to you

In compliance with laws and regulations, we will collect and use the following information generated during your use of Xunfei Healthcare products and/or services, in order to ensure the security of your account and provide you with better quality services. Safety maintenance and statistical analysis: When you use Xunfei Healthcare products and/or services, we will automatically collect your device information and the details when using Xunfei Healthcare products and/or services, and save them as a web log. Relevant necessary information includes browser information (browser type, plug-in, language, font, perceptual hash value for image, cache under domain name), operating terminal information (operating system, region, operator), IP address, URL of the page viewed, information on the date, time and duration of accessing the service, browsing information (browsing record, download record and click record), so that we can perform a statistical analysis of the use of Xunfei Healthcare products and/or services, troubleshoot problems, ensure service stability and network security, and analyze operations based on statistics, to improve and optimize interactive experience.

3. Personal information processing

(a) According to the personal information you provide to us and the personal information we collect, including your contact information, device information and log information, we may build user persona based on such information to provide you with a page display that better meets your needs. We may call you or send you marketing SMS through the phone number in your account information. Please be aware that according to the relevant laws and regulations, you have the right to refuse information push and marketing to individuals through automated decisions. If you refuse SMS push (including marketing SMS), you can unsubscribe through the unsubscription method provided in the SMS.

(b) The sensitive personal information we collect has been markedly displayed in this Policy. Once your sensitive personal information is leaked, tampered with or illegally used, it will cause damage to your personal or property safety. In order to prevent your sensitive personal information from being leaked or illegally used, we have taken appropriate technical and organizational protection measures to ensure the security of your information.

(c) In accordance with relevant laws and regulations, we will process your personal information without your consent, if:

i) it is indispensable for concluding and performing a contract to which an individual is a party, or implementing human resources management in accordance with the labor rules and regulations formulated according to law and the collective contract signed according to law;

ii) it is related to our performance of statutory duties or obligations;

iii) it is indispensable for dealing with public health emergencies or protecting the life and property safety of natural persons in case of emergency;

iv) it is indispensable for carrying out news reporting and supervision by public opinion for the public interest;

v) the personal information is disclosed by yourself or has been legally disclosed;

vi) there are other circumstances provided for by laws and regulations.

Ⅲ. HOW WE USE COOKIE AND SIMILAR TECHNOLOGIES

1. The use of Cookie

We may collect and use your information through cookies and store it as log information. We use our own cookies to provide you with more personalized user experience and services and for the following purposes:

(a) To remember your identity. For example, cookies help us to identify you as our registered user, or save the information you provide us about your preferences.

(b) To analyze your use of our services. For example, we can use cookies to find out what activities you use our services for, or which web pages or services are most popular with you.

2. The use of similar technologies

We will not use our own technologies similar to Cookie for our products and services. There may be cookies and similar technologies placed by advertisers or other third-party service providers in our products and services. These cookies and similar technologies may collect non-personal identity information about you to analyze how users use these services, send you ads that may be of interest to you, or evaluate the effectiveness of advertising services. The collection and use of such information by these third-party cookies and similar technologies are not bound by this Policy, but by the privacy policies of the relevant users, and we are not responsible for third-party cookies and similar technologies. You can deny or manage cookies and similar technologies through browser settings. You can set it according to the methods described in Chapter Ⅶ of this Policy. Note, however, that if you disable cookies or similar technologies, you may not be able to enjoy the best service experience, and some services may not work properly.

Ⅳ. HOW WE PROCESS, SHARE, TRANSFER AND PUBLICLY DISCLOSE YOUR PERSONAL INFORMATION

1. Processing

We may entrust third parties (including companies, organizations and individuals) with processing some of your personal information in order to provide you with better products and services. We will sign a strict data processing agreement with the third party that we entrust with processing your personal information, clearly stipulating the purpose, time limit, methods of processing, types of personal information, protective measures, rights and obligations of both parties, and supervise the personal information processing activities of the third party, requiring the third party to process your personal information only in accordance with our requirements, the provisions of this Policy and any other relevant confidentiality and security measures, and we shall not process your personal information beyond the agreed purposes, methods, etc. If you refuse to allow third parties to collect personal information necessary for providing the services, you may not be able to enjoy the services provided by third parties while using Xunfei Healthcare products and/or services.

2. Sharing

We will not share your personal information with third parties (including companies, organizations and individuals), except in the following cases:

i) Sharing with express consent. With your express consent, we will share your personal information with third parties.

ii) Sharing in accordance with legal requirements. We may share your personal information with third parties in accordance with applicable laws and regulations, litigation and dispute resolution needs, or mandatory administrative or judicial requirements.

iii) Sharing with affiliates. Your information may be shared among our affiliates, in order to be associated with our other products or services, to provide you with better services, or to protect the personal and property safety of our affiliates or other users or the public. We will only share your personal information among our affiliates for specific, express and legal purposes and within the purposes stated in this Policy, and will only share information necessary for providing the services. For example, we need to check the global uniqueness of Xunfei Healthcare account to be registered/bound, in order to avoid repeated registration/binding. For information shared with affiliates, we will require affiliates to take no less stringent privacy protection measures for your information than those stated in this Policy, and strictly comply with relevant laws, regulations and regulatory requirements. Affiliates will need to seek your authorization again if they want to change the purpose of processing personal information.

iv) Sharing with suppliers, service providers and other partners. We may send the information to suppliers, service providers and other partners who support our business. This support includes providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertisements and services, and providing customer services or conducting academic research.

v) Sharing with third-party logistics suppliers. In operational activities or invoice delivery, we will entrust third-party logistics suppliers to provide logistics and distribution services for you. We may provide them with the name, address and phone number of consignees. If you do not provide this kind of information, we will not be able to deliver gifts for you.

The scenarios in which we process and share your personal information are as follows:

3. Transfer

We will not transfer your personal information to any third party (including companies, organizations and individuals), except in the following cases:

i) Transfer with express consent.

ii) Necessary transfer as required by applicable laws and regulations, legal procedures, or mandatory administrative or judiciary orders.

iii) In the event of merger, acquisition or bankruptcy liquidation of this product and/or service provider, or other situations involving merger, acquisition or bankruptcy liquidation, we will inform you of the name and contact information of the recipient, and require the new recipient who holds your personal information to continue to be bound by this Policy if personal information transfer is involved, and we will ask the recipient to re-seek authorization from you if the recipient changes the original purpose and method of processing.

4. Public disclosure

We will only publicly disclose your personal information under the following circumstances:

i) We may publicly disclose your personal information with your express consent or based on your voluntary choice.

ii) We may publicly disclose your personal information if required by laws, legal proceedings, litigations or government authorities.

iii) Upon confirming your violation of laws or regulations or severe violation of relevant agreements or rules of this product, or for the purpose of protecting the personal and property safety of Xunfei Healthcare users or the public from damage, we may disclose your personal information in accordance with laws and regulations or the relevant agreements or rules of this product, including related violations and measures that have been taken against you by Xunfei Healthcare.

5. Exceptions to prior authorization and consent for the processing, sharing, transfer and public disclosure of personal information

We may process, share, transfer or publicly disclose your personal information without your prior authorization or consent, if:

i) it is related to our performance of obligations under laws and regulations;

ii) it is directly related to national security or national defense security;

iii) it is directly related to public safety, public health or vital public interests;

iv) it is directly related to criminal investigation, prosecution, trial and judgment enforcement, etc.;

v) it is difficult to obtain your consent but the purpose is to protect vital legitimate interests about life and property for you and others;

vi) personal information is disclosed by you to the public;

vii) personal information is collected from those disclosed legally and publicly, such as legal news reports and government publications.

Please be aware that if we share or transfer, under applicable laws, de-identified personal information and ensure that the recipient of the data cannot recover and re-identify the subject of personal information, which is not an act of sharing, transfer and public disclosure of personal information to others, the storing and processing of such data will not be subject to your prior notice and consent.

Ⅴ. HOW WE PROTECT YOUR PERSONAL INFORMATION

1. We attach great importance to users' privacy and personal information protection, and will take reasonable measures to protect users' personal information. Except as otherwise stipulated by laws and regulations or otherwise stipulated in this Policy, we will use various security technologies and procedures to establish a sound management system to protect your personal information from unauthorized access, use or disclosure. We will not disclose users' personal information to a third party without users' permission, and will use professional encrypted storage and transmission of the relevant information to protect the security of users' personal information.

2. You understand and agree that we have the right to conduct technical analysis of the entire user database without disclosing individual user privacy data, and only the user data that is anonymized after analysis and cleansing can be used commercially.

3. Data security measures:

(a) We will adopt security measures that meet industry standards, including the establishment of reasonable institutional specifications and security techniques to prevent unauthorized personal information access and modification to avoid data damage or loss. For example, our network service adopts encryption technologies such as TLS and browsing services are provided through https and other ways to ensure the security of user data in the process of transmission; we adopt encryption technology (TLS, SSL), anonymization or de-identification and protection mechanism to encrypt and store users' personal information, and isolate it through isolation technology; we manage and regulate the storage and use of personal information by establishing data classification and grading system, data security management specification and data security development specification; we only allow employees and partners of us and our affiliates who need to know this information to access personal information through confidentiality agreements and other means, and we have set up strict access control and monitoring mechanisms while requiring all people who have access to your personal information to comply with the corresponding confidentiality obligations. If these obligations are not fulfilled, they will be held legally liable or their cooperation with us will be suspended; we will conduct security and privacy protection training to enhance employees' awareness of the importance of protecting personal information; we will formulate, organize and implement contingency plans for personal information security incidents, etc.

(b) We will take all reasonable and practicable measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for such period as may be necessary for the purposes set forth in this Policy, unless it is necessary to extend the retention period or as permitted by law.

(c) The Internet is not an absolutely secure environment, and email, instant messaging, and communications with other users are not encrypted. We strongly recommend that you should not send personal information in this way. Please use a complex password to help us ensure the security of your account.

(d) The Internet environment is not 100% secure, and we will try our best to ensure or guarantee the security of any information you send to us. We will bear the corresponding legal liability if our physical, technical, or management protection facilities are damaged, and the information is thus subjected to unauthorized access, public disclosure, tampering or destruction, resulting in damage to your legitimate rights and interests.

(e) After the unfortunate occurrence of a personal information security incident, we will promptly inform you, in accordance with the requirements of laws and regulations, of: the causes of the security incident, the possible harm, the types of personal information involved, the disposal measures that we have taken or will take, suggestions and measures that you can take to prevent and reduce risks, etc. We will inform you of the incident-related information in a timely manner by email, SMS, phone call, push notice, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities. Please be aware that according to the provisions of applicable laws and regulations, we may not inform you if measures can be taken to effectively avoid harm caused by disclosure, tampering or loss of information.

Ⅵ. HOW WE STORE YOUR PERSONAL INFORMATION

The products and/or services are only available in the Chinese mainland (for the purposes of this Policy only, excluding Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan). In principle, the personal information we collect within the territory of the People's Republic of China is stored within the territory of the People's Republic of China and will not be transmitted across borders.

1. Location where information is stored

We abide by the provisions of laws and regulations, and the information and materials collected about you will be kept on the server of Xunfei Healthcare Technology Co., Ltd. within the territory of the People's Republic of China, except in the following cases:

i) it is clearly stipulated in laws and regulations;

ii) your express authorization is given;

iii) there are personal behaviors such as cross-border transactions via the Internet.

2. Time limit for storage

In general, we will retain your personal information only for the minimum period of time necessary for achieving the purposes of processing set forth in this Policy during your use of Xunfei Healthcare products and/or services, unless otherwise provided for by applicable laws and regulations or national regulatory documents. Specific laws and regulations for your reference include:

(a) Article 21, Chapter Ⅲ of Cybersecurity Law of the People's Republic of China stipulates that network operators shall adopt technological measures for recording and tracking the status of network operations, and for monitoring and recording cybersecurity incidents, and preserve network logs according to regulations for no less than six months.

(b) Article 31, Chapter Ⅱ of E-Commerce Law of the People's Republic of China stipulates that information about commodities and services and deals concluded shall be kept for no less than three years from the date on which deals are completed; where this matter is otherwise stipulated in other laws and administrative regulations, the applicable provisions in such laws and administrative regulations shall prevail.

After going beyond the above time limit, or after you voluntarily ask to delete your personal information or cancel your account, we will delete your personal information as soon as possible in accordance with the requirements of applicable laws and regulations, unless it is required by applicable laws and regulations or national regulatory documents to retain such information for a longer period of time. However, we will change the storage time of personal information in accordance with the legal requirements in the following cases: 

i) to abide by the provisions of the applicable laws and regulations;

ii) to comply with the provisions of court judgments, rulings or other legal proceedings;

iii) to comply with the requirements of relevant government agencies or legally authorized organizations;

iv) we have reason to believe that it is necessary to abide by the provisions of the relevant laws and regulations; 

v) for purposes that are reasonably necessary for implementing the relevant service agreements or this Policy, for safeguarding the social and public interests, and for protecting the personal and property safety or other legitimate rights and interests of our clients, us, other users or our employees.

After you terminate the use of Xunfei Healthcare, we will stop the collection and use of your information, unless otherwise stipulated by laws and regulations or regulatory authorities. When the relevant services of Xunfei Healthcare cease operation, we will notify you of it in the form of push notice and announcement, and delete your personal information left in the server within the time limit required by laws and regulations.

Ⅶ. HOW YOU REALIZE THE RIGHT TO MANAGE YOUR PERSONAL INFORMATION

1. In accordance with the relevant laws, regulations and standards of China, you enjoy a number of rights in personal information processing, including:

i) the right to know and make decisions about your personal information processing, and the right to restrict or refuse others to process your personal information, except as otherwise provided for by laws and administrative regulations;

ii) the right to check and copy your personal information from the personal information processor, except as otherwise provided for by laws;

iii) the right to request that your personal information be transferred to your designated personal information processor;

iv) the right to request the personal information processor to correct or supplement your personal information if it is found to be inaccurate or incomplete;

v) the right to request deletion of your personal information;

vi) the right to request personal information processor to explain their personal information processing rules.

vii) the right for your close relatives to check, copy, correct and delete your relevant personal information in accordance with the relevant laws and regulations, but you can contact us to make other arrangements.

2. We guarantee that you exercise the above-mentioned rights over your personal information and provide you with relevant operation paths. You can refer to the following steps for relevant operations:

(a) Check, correct, supplement or delete your personal information. You have the right to check, correct, supplement or delete your personal information. You can contact us in accordance with the contact information described in this Policy, and we will process your request within 15 working days.

(b) Get a copy of your personal information. You have the right to obtain a copy of your personal information, and you can contact our customer service staff in accordance with the contact information described in this Policy, and we will process your request within 15 working days.

(c) Transfer your personal information. You have the right to request that your personal information be transferred to your designated personal information processor. If you meet the requirements set by the national network security and information department, we will provide you with a way to transfer. You can contact our customer service staff in accordance with the contact information described in this Policy, and we will process your request within 15 working days.

(d) Change the scope of your authorization or withdraw your authorization. You can withdraw your authorization by changing your privacy settings in this product or by contacting us in accordance with the contact information described in this Policy. Please understand that after you have withdrawn your consent or authorization, we will no longer process your personal information and provide the corresponding services, but it will not affect the previous processing of your personal information performed by us based on your authorization.

(e) Restrict automated decision-making and disable directional push. Our products involve the use of cookies and similar technologies. There may be cookies and similar technologies placed by advertisers or other third-party service providers in our products and services. You have the right to restrict the collection and use of information based on cookies and similar tracking technologies, and push services based on cookies. You can follow the steps below: go to the "Settings" page on the browser to find "Privacy and Security Settings", and choose not to allow website to save and read cookies. Note that the specific way to disable depends on the type of browser you choose. Take Google browser for an example, you can follow the steps below:

i) go to the "Settings" page;

ii) click "Advanced" and expand the list;

iii) click "Privacy Settings and Security";

iv) click "Cookies and Other Website Data";

v) click "Block all Cookies".

We may send you marketing SMS related to Xunfei Healthcare products and/or services, and you can cancel SMS push service at any time by text messaging (e.g. replying with "Unsubscribe" or "TD"). We will not send you any marketing SMS after you cancel.

(f) Respond to your above request. We will take appropriate technical measures to ensure that your personal information can be checked, supplemented, corrected or deleted, or you can ask us to supplement, correct, delete, copy or transfer the relevant information through feedback or complaint channels released by Xunfei Healthcare products and/or services. After we receive your application, it will be handled according to the process. We may first ask you to verify your identity in order to ensure security. We need you to provide account (phone number) and SMS verification code, and then deal with your request after the verification is successful. We will reply within 15 working days, and we will not charge a fee in principle for your reasonable request, but we will charge a certain fee for repeated requests that exceed the reasonable limit. We may reject requests that repeat for no reason, require too many technical tools (e.g., it is necessary to develop new systems or fundamentally change existing practices), pose risks to the legitimate rights and interests of others, or are very impractical (e.g., backing up information stored on tape is involved).  If you are unable to check, supplement, correct, delete, copy or transfer your personal information, or change the scope of your authorization or withdraw your authorization, restrict automated decision-making and disable directional push, or if you need to check, supplement, correct, delete, copy or transfer other personal information generated when you use Xunfei Healthcare, or if you think that we have any violation of laws and regulations or any agreement with you about the collection or use of personal information, you can contact us through the official feedback channel released by us for the relevant products or services. Please note that we will not be able to respond to your request:

i) it is related to our performance of obligations under laws and regulations;

ii) it is directly related to national security or national defense security;

iii) it is directly related to public safety, public health or vital public interests;

iv) it is directly related to criminal investigation, prosecution, trial and judgment enforcement, etc.;

v) we have sufficient evidence to show that you have ill will or abuse rights;

vi) it is difficult to obtain your consent but the purpose is to protect vital legitimate interests about life and property for you and others;

vii) responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

viii) trade secrets are involved.

Ⅷ. HOW WE PROTECT THE PERSONAL INFORMATION OF MINORS

1. We attach great importance to the protection of minors' personal information, and will protect minors' personal information in accordance with the provisions of relevant national laws and regulations.

2. We treat anyone under the age of 18 as a minor. According to the provisions of relevant laws and regulations, we will obtain the consent of you or your guardian before collecting your personal information if you are a minor who has reached the age of 14, and when you, parents or other guardians ask us to correct or delete the minors' personal information, we will take timely measures to correct or delete it, unless otherwise provided for by laws and administrative regulations.

3. If you are a minor under the age of 14 (hereinafter referred to as Children), we will seek the consent of your parents or other guardians before collecting your personal