Committed to the great integration of intelligent voice and AI technology with the medical industry.
By applying Xunfei Healthcare’s smart speech and human-computer interaction technology, the smart customer service system, which is available round the clock, can automatically answer patients' consultation calls and answer patients' questions to solve the problems of busy hospital customer hotline, multitudinous customer service staff, work pressure, etc.
Smart customer service to answer most of the patient's questions and follow-up questions can be transferred to the staff service to save labor costs and reduce customer service pressure.
Smart customer service can provide 24/7 hours online service and respond to patient consultations around the clock.
Automatically get through the patient consultation telephone.
Smart speech navigation targeted answers to outpatient, inpatient, medical insurance, and other questions.
Regular questions are answered by the robot, and complex questions can be transferred to the corresponding human customer service.
Automatic queuing is supported during peak hours.
Internal staff can call the internal number to check the corresponding section number and support the automatic transfer of the internal interdepartmental line.
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